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Accommodation service
When you get the accommodation service from us you will have a serviced
apartment available for you stay. These apartments function like a
hotel room with much more privacy and extra space that includes
private kitchen and living room not
availble in hotels. They are fully furnished and we include towels + bed linen so you
just have to come with your usual travel baggage. Periodically we provide maid service (twice per week) and clean linen;
and multimedia appliances for your leasure
time or work (TV, music, Internet, DVD ....)
Procedure
 You
reserve online or by email or phone, then
we
give you the confirmation & instructions to follow at your arrival;
if
requested by us, you
send us a reservation
deposit;
the day of your arrival, we meet in the
place specified into the instructions (or we pick
you up if you requested it) & you check-in (12 AM
unless differently agreed): we
register your
identification data and you
make
your payment (you
are automatically subject to our damage
refund policy & rules of conduct);
you enjoy your stay & communicate
with us in case of any question or problem;
the day of your departure, we meet &
you
check-out (12 AM unless differently agreed).
Included in
the accommodation
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Payment,
damage refund & conduct
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 Pick-up
transportation
If you requested it, we will pick you up
at the agreed time & place (from the airport extra charge of
25Euro).
Keys
You will be given maximun 2 pair
of keys for which
you are responsible. If you loose a set ok keys you must refund them
with 10 Euro.
House
cleaning/maid service
At the time of
your
accommodation you will have to specify your request for house cleaning
or maid service: days/hours for the cleaning. We provide without any
extra charge 2 apt cleanings per week, clean bed linen once per week
& clean towels twice per week. Additional cleanings are charged 5 Euro
each, additional
clean towel or linen 5 Euro each.
Hot water all the
time
In bucharest hot water is centralized and controlled by the municipaly.
Therefore it can happen that they shut down the hot water for
maintenance. We have electrical instant water boilers that guarantee
hot showers. When you warn us that this happens we will come and put it
in function.
Multimedia
appliances
Internet connection, TV set, DVD + DiVx player, Music set MP3 & CD
compatible, Home Theatre system, CDs with recorded movies are usually
present in each apartment (see details of each apt).
Bed
Linen
We will provide
bed
linen (100% quality cotton and modern design, mostly with uniform light
colors) following your beds request in you reservation. 1 Clean bedding set
per week; for any extra set we will charge you 5 Euro. We
provide
pillows
with both natural down+fether filling and synthetic hypoallergenic
filling. In any case no
more than 1 set per accommodated person. In case of unremovable stain
to any piece of the set, the full bedding set must be refunded by an
amount of 50 Euro.
Towels
We will provide
one
set of towels (100% quality cotton, white or uniform light colors) for
accommodated person; twice per week clean towels; for any extra set we will
charge you 5 Euro. One set is composed of 1 big towel + 1 medium towel.
Kitchen
& bath supplies
We include the
following supplies sufficient at least for the initial period of stay:
liquid soap for body, hygenic toilet paper, detergent for dishes, sugar
& oil & salt for cooking, Italian coffee maker (moka) or filter
coffee maker (electric) along with ground coffee! The kitchen is
supplied with quality cuttlery, dishes, pots & pans, glasses, can
& bottle
openers.
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Methods of
payment
The
payment can be
done by:
- cash
- Credit
Card payment (extra charge of 4%) through PayPal
for total protection against fraud. We will send you an email with an invoice
and a secure link to PayPal site where you will make your payment ....
we will never see your card number since the guarantor PayPal will
process your credit card payment and then they will send us the money.
- bank
transfer (bank expenses charged on the client) to one of our bank accounts.
Reservation
deposit
Reservations for long periods need to be
confirmed by a deposit that we will agree on.
Time of payment
The full payment (up to 14 days of stay) must be done at the entrance of the guest(s)
in
the apartment.
If you reserved for more than 14 days,
you do the remaining payments every 14 days.
Damage refund policy
You will be held
responsible for any material damage and you will refund us by the
amount we will communicate to you.
Rules
of conduct
During your stay
you will have to keep a quiet behaviour so that you won't disturb
neighbours. No noise
at night time in the apt, no noise all the time and reserved,
respectfull behaviour in the hall, elevator and floor of the building.
You are responsible of any guest that you have: same rules apply to
them. In case of not observance of these rules you will expulsed from the apartment
without any reimboursement.
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